The present general terms and conditions of sale (hereinafter referred to as ” GTC “) apply to current and future commercial relations concluded between the company Vegalia (hereinafter referred to as ” the seller “) and its customer in the version of the GTC in force on the date of signature of the contract.

They prevail over all general or particular conditions of the customer.

Are considered “customers” in the sense -1 (1), both the consumer and the contractor. “Consumer” means any natural person whose order cannot be attributed to a commercial, independent or liberal activity. On the other hand, a contractor is a natural or legal person or a partnership with legal capacity, which places an order in the context of a commercial, independent or liberal activity.

The presentation of goods in the online store constitutes an offer without obligation on the part of the seller to conclude a contract. It only invites the customer to make an offer by placing an order. The customer can consult the order history in his user account.

The choice of one or more products generates their deposit in the virtual basket. The consultation of the basket offers an overview of all the products it contains. In addition, it is possible to change the number of products ordered, but also to delete a product ordered. After clicking on the ” access payment ” button, you will be asked to enter the necessary shipping information and choose a payment method. Before the order is finalized, you will be presented with a summary of all the information related to the order. By clicking the button ” confirm purchase “, the order process will be finalized, and the order will be registered.

By sending the order to the online store, the customer makes a binding offer to conclude a purchase contract for the goods contained in the shopping cart. The sending of the order confirms that the customer accepts these conditions of sale as the only ones that are authentic to govern his relationship with the seller.

The seller confirms the receipt of the customer’s order by sending a confirmation e-mail. This order confirmation does not yet constitute acceptance of the contract offer by the seller. It only serves to inform the customer that the order is registered with the seller. The declaration of acceptance of the contract offer shall only become effective within two days by delivery of the goods or an express declaration of acceptance.

In deviation from 2 (4), in the case of a purchase by advance payment, the order confirmation shall be deemed to be acceptance of the contract offer.

The prices that apply to orders are the prices in effect at the time of the order. All prices include VAT and are exclusive of shipping costs. Additional costs are charged separately.

For deliveries in metropolitan France of goods worth less than 50€, the delivery costs charged are 4.90€. For a value of goods higher than 50€, the delivery in France is free.

Delivery times are 1 to 2 working days for France, 2 to 5 working days for Europe and 5 to 10 working days for the rest of the world.)

The seller is entitled to make partial deliveries or services. The resulting costs are to be borne by the seller.

Deliveries in France are made by La Poste. The seller ships the goods every Monday, Tuesday, Wednesday, Thursday and Friday.

The seller is released from his obligation to deliver if he is unable to deliver the goods due to force majeure or stoppage of production of the product, or the impossibility of obtaining the product under reasonable conditions, and if these circumstances occur after the conclusion of the contract, beyond the responsibility of the seller. In the event of events such as strike, temporary closure of a company, administrative provisions or similar events, which considerably complicate the delivery or completely prevent the seller from delivering, then the delay shall not be attributable to the seller even if binding delivery dates and deadlines have been agreed upon.

If you make use of your right of withdrawal, the costs of return are charged to the seller.

We offer the following payment methods: credit card payment (Visa, Mastercard) and PayPal. We reserve the right to exclude certain payment methods.

If you pay by credit card, the amount of the order is reserved once the order is confirmed, the debit takes place when the goods are shipped.

The risk of accidental disappearance or accidental alteration of the ordered goods shall pass to the customer or the person designated by the customer upon delivery of the goods. This applies regardless of whether the shipment is insured or not. In all other cases, the risk of accidental loss or accidental alteration of the ordered goods shall pass to the purchaser at the time of delivery, or in the case of a purchase with shipment, at the time of delivery of the goods to the shipper or other person or institution in charge of the shipment.

In the case of consumers, we reserve the right of ownership of the goods until full payment of the invoice amount. If you are an entrepreneur in the exercise of a commercial or sole proprietorship activity, a legal person under public law or a special institution or asset under public law, we reserve the ownership of the goods until all outstanding claims from the business relationship with the person placing the order have been settled. The corresponding warranty rights can be transferred to third parties.

Payment of the purchase price is due upon conclusion of the contract.

Claims for damages on the part of the customer are excluded, unless otherwise agreed in advance. The aforementioned exclusion of liability also applies to the legal representatives or vicarious agents of the Seller, if the Buyer asserts claims for damages against them.

Excluded from the exclusions of liability in point 1 are claims for damages resulting from injury to life, limb or health, or from any violation of the essential rights of the contract. Core contractual commitments are those whose performance is necessary to accomplish the purpose of the contract, p. e.g. that the seller must hand over goods free of material or legal defects and transfer ownership to the seller. Also excluded from the exclusion of liability is liability for damages which result from a deliberate or grossly negligent breach of duty by the supplier, its legal representatives or its vicarious agents.

Any assignment or pledging of rights and claims of the Purchaser against the Supplier shall be absolutely excluded in the absence of the Purchaser’s approval, if the Purchaser does not prove a legitimate interest in such assignment or pledging.

A customer’s right of set-off exists only if his claim for set-off has been established without dispute and in a definitive manner. In addition, you may only assert a right of retention to the extent that your counterclaim is based on the same contractual relationship.

If, on the other hand, the customer is in default of his contractual payment obligations, all existing claims shall become due immediately.

You have the right to revoke this contract within fourteen days without giving any reasons.

The withdrawal period is fourteen days:

In the case of a purchase contract, from the day on which you or a person designated by you, who is not the deliverer, has or has taken possession of the goods.
In the case of a contract for the purchase of several goods, which were ordered in a single order, but which are delivered separately, from the day on which you or a person designated by you, who is not the deliverer, have or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (vegalia, [email protected]) of your decision to withdraw from this contract by means of an express statement (e.g. a letter by post or e-mail). To do so, you can use the model of the withdrawal form which is however not imposed. [3]

The sending of the message about the exercise of your right of withdrawal before the expiration of the withdrawal period is sufficient to comply with the withdrawal period.

Consequence of withdrawal
If you revoke this Agreement, we must refund to you within fourteen days from the date of receipt of your revocation request all payments received by us from you, including delivery charges (except for any additional costs arising from your choice of a delivery method other than the most advantageous standard delivery offered by us). For this refund, we use the same payment method you used for the original transaction, unless otherwise agreed with you. Under no circumstances will you be charged for this refund. We may refuse to issue a refund until we have received the returned goods or until you provide proof that you have returned the goods, whichever is earlier.

You must return the goods immediately, and in any case no later than fourteen days from the day you inform us of the revocation of this contract, to

VEGALIA
66 avenue marcel cachin
04220 Sainte-tulle FRANCE
or give it to them directly. The deadline is met if you ship the goods within fourteen days.

You are liable for any depreciation in value of the goods if such depreciation in value results from your handling other than that necessary to ascertain the nature, characteristics and proper functioning of such goods.

The legal warranty rules apply.

Important advice: In case of known intolerances, please consult your doctor. The same applies to possible interactions with other products you are taking at the same time.

The European Commission provides an online dispute resolution platform which you can access here: https://ec.europa.eu/consumers/odr.

Beyond the legal retraction period, the customer has the possibility to return the products within 16 days with a right to a refund of the purchase price. The period begins with the receipt of the goods and after the expiration of the statutory withdrawal period.

The customer has the right to a money back guarantee, if the product has not been consumed by more than a third of the initial content and if the document downloadable under the following link has been filled in. The document contains all the details necessary for the proper execution of the procedure. The return of the goods is at the customer’s expense.

After the actual receipt of the goods by the seller within 16 days and if all the above conditions are met, the full purchase price will be refunded to the customer.

Vouchers cannot be purchased, they are distributed as part of advertising campaigns. They are only valid for a given period. Once the voucher has been used or after the validity period has expired, it will expire. Some products may be excluded from the promotional voucher.

For data protection we apply the rules of our privacy policy.

We save the contract text and send you the order information by e-mail. You can consult the T&Cs at any time. Old orders can be viewed in your user account.

If any provision of these terms and conditions should be invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby.

Vegalia 66 avenue marcel cachin
04220 Sainte-Tulle
E-mail : [email protected]

Update date: May 2020